Last updated: 2024/12/20
1. Introduction
At jdmreelhub.com, we are committed to providing high-quality products and exceptional service to our customers. This refund policy explains the conditions under which refunds and returns are accepted. Please read it carefully.
2. Refund and Return Conditions
2.1 Our Mistakes
Refunds and returns are only possible if the product is defective, incorrect, or there is another issue that is completely our fault. In such cases, we will provide a full refund and cover the return shipping costs. To be eligible, you must report the issue within 14 days of receiving the product and provide evidence, such as photographs.
2.2 No Cancellations for Customer Reasons
We do not accept any cancellations or offer refunds for orders once they have been confirmed if the reason is due to a change of mind or other customer-related reasons. Please review your order details carefully before confirming your purchase.
2.3 No Refunds After 14 Days
If more than 14 days have passed since you received your product, we will not offer any refunds or returns, regardless of the reason.
3. Return Process
3.1 Reporting an Issue
To initiate a return due to our mistake, please contact us at support@jdmreelhub.com within 14 days of receiving your order. Include your order number, a description of the problem, and any supporting photographs.
3.2 Return Instructions
Once your return request is approved, we will provide you with instructions on how to return the item. Please do not send your purchase back to the manufacturer.
3.3 Condition of Returned Items
Items must be returned unused, in their original condition, and with all original packaging. We reserve the right to refuse a refund if the returned item does not meet these criteria.
4. Refund Process
4.1 Inspection and Approval
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will process the refund to your original method of payment within a certain number of days.
4.2 Shipping Costs
If the return is due to our mistake, we will cover the return shipping costs. Otherwise, the customer is responsible for the shipping costs associated with returning the item.
5. Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact us at support@jdmreelhub.com
