A. Yes, you will receive an automated order confirmation email immediately after placing your order. Additionally, within the next day, our store owner will personally send you a thank-you email.

If you do not receive these emails, please check your spam folder, as they may have been filtered there.

Alternatively, there is a chance that the email address you provided at checkout was incorrect. Please ensure you enter a valid email address when placing your order. If you do not receive any emails from us, feel free to contact us at support@jdmreelhub.com.

A. We do not accept order cancellations due to customer preference. This includes cases where you mistakenly ordered the wrong item or changed your mind after placing the order. Please make sure to review your order carefully before completing your purchase.

However, if we make a mistake, such as shipping the wrong item, we will cancel the order and issue a full refund. 

A. Yes, you can! If the shipping address remains the same, we will automatically combine all items into a single shipment unless you request otherwise.

If you would like separate shipments for different orders, please contact us at support@jdmreelhub.com.

However, if you place an additional order after the first item has already been shipped, the new order will be treated as a separate transaction and shipped accordingly.

A. We ship to over 130 countries and regions worldwide. We provide free express shipping to all destinations, regardless of the order amount.

For a full list of shipping destinations and estimated delivery times, please refer to the following page:
Shipping available countries and delivery time

A. We primarily use FedEx or DHL for shipping. Most orders are shipped via FedEx, but if DHL offers faster delivery for your region, we may choose to use DHL instead.

The shipping carrier for each order will be decided by us. However, if you have a specific preference, please contact us at support@jdmreelhub.com.

Although not commonly used, EMS (Japan Post) is also available as an alternative shipping option upon request. We will do our best to accommodate your shipping preferences.

A. Yes, all orders are shipped with a trackable shipping method. You can also check the estimated delivery date on the tracking page.

Once your order has been shipped, you will receive an email containing both the tracking number and a tracking link. By clicking on the link, you can access detailed tracking information for your package.

Additionally, you can enter your tracking number directly on the carrier’s official tracking page below for more details.

FedEx Tracking Page
DHL Tracking Page
EMS Tracking Page

A. For regular items, we typically ship orders within 2–3 days after purchase. For pre-order items, please allow 3–7 days for processing before shipment.

Once your order has been shipped, you will receive an email containing a tracking link, allowing you to monitor your package's status.

A. The estimated delivery date is provided on the tracking page, so please check there for details. You can also enter your tracking number directly on the carrier’s tracking page below to check the expected delivery date.

FedEx Tracking Page
DHL Tracking Page
EMS Tracking Page

We aim to deliver your order within the estimated shipping time presented at checkout. However, customs clearance may sometimes cause delays, which are beyond our control. We appreciate your understanding in such cases.

A. Yes, we ship to overseas territories as long as the shipping carrier allows delivery to those locations.

For details on available countries, regions, and estimated delivery times, please check the following page:
Shipping available countries and delivery time

A. Yes, you can. To place a gift order, enter the recipient’s address as the shipping address and your own address as the billing address at checkout.

However, please note that even in this case, the recipient may still be responsible for paying customs duties upon delivery.

A. Yes, when you order multiple items, we will ship them together whenever possible.

If you prefer to have the items shipped separately, please contact us at support@jdmreelhub.com, and we will do our best to accommodate your request.

A. If the order has not yet been shipped, you can still change the shipping address.

If you need to update your shipping details, please contact us as soon as possible at support@jdmreelhub.com. To avoid issues, please ensure that you enter the correct shipping address when placing your order.

A. First, please check the tracking information to see the current status of your shipment.

• If your package is held at customs, the shipping company may require you to provide additional information for clearance. Please check your email inbox, including the email address you entered at checkout, for any messages from the shipping carrier requesting this information. Once the necessary details are provided, customs clearance will proceed.
  
• If you were not home when the delivery attempt was made, your package may have been returned to the carrier's local warehouse. In this case, you will need to arrange a redelivery yourself. Please follow the instructions on the missed delivery notice left by the carrier.

If you need any assistance with customs clearance, feel free to contact us at support@jdmreelhub.com, and we will support you until your package is successfully delivered.

A. Once your order has been shipped, we will send you an email with the tracking number and a tracking link. Simply click on the link to check the detailed tracking status of your shipment.

Alternatively, you can also enter your tracking number directly on the shipping carrier’s official tracking page for real-time updates.

A. First, please check the tracking information for the latest status.

• If the package is held at customs, the shipping company may require additional information from you. Check your email inbox for any requests from the carrier regarding customs clearance. Once you provide the necessary information, clearance should proceed.
• If you missed the delivery, your package may be stored at the shipping carrier’s local warehouse. Please follow the instructions on the missed delivery notice to schedule a redelivery.
• In some cases, weather conditions, high shipping volumes, or carrier delays may cause delivery delays. While we strive to ensure timely delivery, some delays may be unavoidable. We appreciate your understanding in such situations.

If you need any assistance, please feel free to contact us at support@jdmreelhub.com, and we will help ensure a smooth delivery process.

A. Even if we do not currently have stock of a product, we can still make it available for purchase if our distributors or manufacturers have it in stock. When a Pre-Order is placed, we backorder the item from our supplier and ship it to you once it arrives.

This system allows us to offer hard-to-find items, even those that are difficult to obtain in Japan.

Pre-Order items are labeled with "Pre-Order" at the beginning of the product name. Other than this, there is no difference between Pre-Order items and regular items.

A. Please place your order the same way as regular items. The only difference is that Pre-Order items require 3–7 days for us to backorder them from our distributors or manufacturers before shipping. There are no additional steps required from your side.

A. Pre-Order items require 3–7 days for processing before they are shipped. In most cases, shipping is completed within 5 days.

The estimated shipping time displayed on the checkout page and shipping estimator applies to regular items. Please add the additional processing time (3–7 days) when calculating the estimated delivery time for Pre-Order items.

A. Yes, you can. If you order both Pre-Order and regular items together, we will ship everything together once the Pre-Order item is ready.

If you would like to receive the regular items first, please contact us at support@jdmreelhub.com. We will do our best to accommodate your request.

A. We accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express, JCB
• Digital Payments: PayPal, Google Pay, Apple Pay, Shop Pay
• Bank Transfer: Wise Bank Transfer (for business use only)

A. Yes, our payment process is highly secure. We use encrypted payment gateways to ensure that all transactions are protected.

All credit card and digital payment transactions are processed through trusted third-party payment providers such as Shopify Payments and PayPal, which use industry-standard encryption (SSL) and fraud protection measures.

We do not store or have access to your credit card details, ensuring an additional layer of security for your transactions.

A. We offer free shipping to all countries, so there are no additional charges besides the product price when purchasing from us.

However, import duties and value-added taxes (VAT) may apply depending on your country’s regulations. These charges must be paid by the customer. For more details about customs duties, please refer to the following page:
Explanation of Import Duties

A. Yes, paying customs duties, VAT, and any applicable import taxes is the responsibility of the buyer and cannot be waived.

If the recipient refuses to pay the import tax, the package will either be destroyed by customs or returned to Japan. In such cases, we do not offer refunds for the order.

For more information on import taxes, please check the following page:
Explanation of Import Duties

A. Yes, we can provide you with a properly formatted invoice upon request.

An invoice may be required for smooth customs clearance, so if you need one, please feel free to contact us at support@jdmreelhub.com.

A. If we have made a mistake, such as shipping the wrong item or if the product arrived damaged, please contact us at support@jdmreelhub.com within 14 days of receiving the product. We will cover the return shipping cost and accept the return.

In such cases, we will provide either a full refund or a free replacement.

Please note: We do not accept returns or refunds for any reason if more than 14 days have passed since you received the product.

Additionally, we do not accept returns due to customer preference, such as ordering the wrong item or changing your mind after placing the order. Please make sure to review your order carefully before purchasing.

A. Please contact us at support@jdmreelhub.com as soon as possible. Once we verify the issue, we will arrange either a refund or a free replacement.

A. If your item arrives damaged, please reach out to us at support@jdmreelhub.com. After verifying the issue, we will either issue a refund or send a replacement at no cost.

We do not accept exchanges or returns due to customer errors, such as ordering the wrong product. Please ensure that you review your order carefully before placing it.

A. If we confirm that a refund is necessary, we will process the refund using the same payment method you used for the purchase.

For example:

• If you paid via PayPal, the refund will be issued through PayPal.
• If you paid by credit card, the refund will be processed through your credit card company.

Please allow 2–3 days for the refund to be processed.

A. No, we do not carry overseas models. We only sell products intended for the Japanese domestic market (JDM).

A. For Shimano, high-end models such as Vanquish and Stella etc., are manufactured in Japan.
For DAIWA, premium models like SALTIGA and EXIST etc., are also made in Japan.

However, some models are manufactured in Thailand, Vietnam, China, or Malaysia. Please note that not all JDM fishing reel are manufactured in Japan.

For more details on how to check where your purchased reel was manufactured, please refer to the following page:
How to identify where this Shimano Reel was manufactured

A. No, batteries are not included, so you will need to prepare them separately.

A. No, we do not sell reels that come with built-in or included lithium batteries.

Transporting lithium batteries by air is subject to aviation regulations, but in any case, reels sold for the Japanese market do not come with lithium batteries.

A. Our products do not come with a warranty certificate.

Many models do not include a warranty by default. Additionally, even for models that do come with a warranty, it is only valid within Japan. Therefore, manufacturers will not provide warranty support for items used overseas.

A. Yes, we take great care in securely packaging all products to prevent damage during shipping.

If necessary, we will add extra cushioning inside the reel’s original packaging to protect all internal parts.

For more details on how we package our products, please check our blog post about our packaging process:

Packing operations of JDMREELHUB.com

A. No, import taxes and duties are not included in the product price. You will be required to pay customs duties and value-added tax (VAT) when receiving your package.

For more information on import taxes, please check the following page:
Explanation of Import Duties

A. No, we do not declare lower values to evade or reduce customs duties.

Such practices are prohibited by international law, and we strictly comply with all legal regulations.

A. No, paying customs duties is the responsibility of the importer and cannot be refused.

If you refuse to pay the required customs fees, your package will either be destroyed by customs or returned to Japan. In such cases, we do not offer refunds or compensation.

A. The best way to check your country’s customs rates is to contact your local customs office or the local office of an international shipping carrier, such as DHL or FedEx.

Since it is impossible for us to track customs regulations for every country, we ask that customers research this information on their own. We appreciate your cooperation.

A. If customs requires an official invoice for clearance, please contact us at support@jdmreelhub.com. we can provide you with a properly formatted invoice upon request.

A. Yes, we offer wholesale pricing for businesses that purchase products regularly or in large volumes.

If you are interested in wholesale purchasing, please contact us by filling out the form below.

Wholesale Registration Form

For any inquiries regarding wholesale, feel free to email us at support@jdmreelhub.com, and our representative will get back to you.